Volkswagen now offers accessibility to customer services through Whatsapp in India
Volkswagen today launched its Whatsapp for business service in India to make the services offered by the car manufacturer more accessible. Customers can now opt-in for the Whatsapp facility through the verified contact number +91-84339 50909 and can avail services like updates about new and current products, booking of test drives, enquiries about after-sales services, information about the nearest dealerships and workshops, and access to customer care services.
The Whatsapp service is part of Volkswagen India’s Sarvottam 2.0 initiative, focusing majorly on the brand’s accessibility, network, information, products and services. The Whatsapp service features a chatbot option where the customers can send their queries to the prescribed Whatsapp number and the bot answers them with pre-fed inputs.
Ashish Gupta, brand director, Volkswagen Passenger Cars India said, “Accessibility is the core theme for Volkswagen India across its brand and product initiatives. Through WhatsApp for business service, we intend to provide our customers convenience and seamless access to our products & services. At the press of a button, our customers can avail a host of facilities that offer them real time, transparent and thorough communication from Volkswagen.
As of now, Volkswagen India is gearing up for the launch of the Taigun, where the car manufacturer has created an exclusive Taigun Squad. This squad enables prospective customers to get the latest updates about the car before the rest of the world by joining in.