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In an effort to curb the spread of coronavirus Maruti Suzuki will be ensuring staff hygiene is maintained, showrooms and cars are sanitised, among other reforms
Yes, it may not seem like this is the best time to be spending your savings on a vehicle but if you think about it, right now is the best time to own a car. With concerns of hygiene on public transport, including ride share services, personal mobility might just be making a comeback. We will all need to slowly start getting back to work soon, and there would be no safer way to do so than to travel in your own car. To help meet the demands of customers during this time, Maruti Suzuki has implemented a slew of measures to keep your car buying experience safe and hygienic.
Kenichi Ayukawa, MD & CEO, Maruti Suzuki India said, “Customer satisfaction and safety is our top priority. All our dealerships have put in place steps to ensure complete safety, hygiene and sanitization of all touchpoints. I would like to assure our customers that your car buying experience with Maruti Suzuki is completely safe.”
Customers will be able to spec their cars online and will be able to submit all necessary documents online as well. Test driving is an important factor that contributes to a customer’s buying decision and the company will ensure regular sanitisation of cars and only one person will be allowed to take a test drive at a time, with a Maruti Suzuki executive in the back seat. Customers will have the option of getting their cars delivered home, the cars will be disinfected and the sales representative will follow required safety protocols while delivering the car. On the other hand, to ensure safety of employees, the company will be monitoring the health of each employee via a mobile app and only after they report good health for 14 consecutive days will they be allowed to work. Sanitisers will be available to ensure hygiene is maintained and there will also be staggered lunch times, regular thermal scanning and compulsory requirement to wear face masks.
These measures will ensure both customers and employees are safe in these trying times. The automotive world is slowly getting back on its feet, with companies like Hyundai also putting policies in place to ensure safety. However, the new normal will include a lot of hand washing and social distancing in the foreseeable future! We urge everyone to stay safe and if you can, stay home.